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Shipping & Returns

What is your returns policy?

If the goods are defective or damaged upon receipt, please contact us immediately. A photo of damage would be appreciated. Email the photo to sales@1300poolshop.com.au

If you received your order, and you were sent the wrong products, please call us on 1300 :POOL SHOP
If you received the product and you do not want it, ordered incorrectly or have changed your mind about it, please contact us to discuss the options. We are generally more than happy to accept a return, no questions asked, however,,,,

Returned products must be in their original packaging. You are required to prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.

No goods will be accepted without a copy of the Tax Invoice. All Tax Invoices are emailed to you at the time of ordering, so ensure email addresses are added to your order correctly. All you need to do is to write a short note on the invoice explaining the reason for the return . Upon the return we'll do the refund.

What is your privacy policy?

1300 Pool Shop is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter (if applicable) and to personalise your shopping experience with us; that's all.

1300 Pool Shop uses cookies to maintain our shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from 1300 Pool Shop only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. You cannot purchase any product from 1300 Pool Shop if you are not using a cookie enabled web browser. you will need to call 1300 POOL SHOP instead.


Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

All personal information is destroyed by a third party document destruction company on site.

Do you price match?

Yes we sure do! If you would prefer to purchase from us and you find the exact product somewhere cheaper in Australia, simply email us at sales@1300poolshop.com.au  a copy of the quote or website address and we will price match. What we then do is email you back an invoice with our various payment options. Check it and make sure you are satisfied. Then fill in your payment details and fax or email it back.

I have a question not listed here. What should I do?

Easy. Pop us an email for a speedy reply. We respond to emails very quickly, 7 days a week, 'til late. Email your question to sales@1300poolshop.com.au OR if it's during our trading hours... 9am-5pm Mon-Fri & Saturday 9am-12 noon, call us on 1300 POOL SHOP - Easy number to remember isn't it!